Reference

Get Your KYC Done Right the First Time

Submitting the right documents in the right order is the fastest path to a fully active salju188 account — no delays, no back-and-forth.

National ID RequiredSelfie VerificationWallet Name MatchOne-Time ProcessAccount Unlocked
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salju188 Get Your KYC Done Right the First Time
salju188 Documents We Accept for Identity Verification

Documents We Accept for Identity Verification

KYC at salju188 centres on three things: a clear photo of your government-issued ID (KTP is the standard), a selfie holding that same ID, and confirmation that the name on your DANA, OVO, or GoPay wallet matches the name on your account. We check these manually through our verification team, not an automated filter. That means a real person reviews each submission

and can flag exactly what needs fixing — so if your ID photo is slightly blurred or the wallet name uses a nickname, we'll tell you specifically rather than just rejecting the whole file.

HOW WE HANDLE YOUR DATA

Why Your KYC Submission Is Safe With Us

We understand handing over ID documents requires trust. Here is how we keep that process clean on our end — from the moment you upload to the moment your account status updates.

Encrypted File Transfer Every document you upload travels through SSL-encrypted channels. The file is never stored in plain form and is accessible only to the verification team assigned to your account case.
Wallet Name Matching We cross-check your DANA, OVO, or GoPay wallet name against your submitted ID to prevent misuse of account funds. If they differ, we contact you before taking any action on the account.
Single-Use Document Policy Your ID and selfie are used solely for identity verification. We do not share them with third parties and we do not re-use them for marketing profiling or any other internal purpose beyond account authentication.
Manual Review Process Our team reviews each KYC submission individually. This takes longer than an automated system but it means fewer false rejections and clearer feedback when something genuinely needs to be corrected.
HELP WHILE VERIFYING

Where to Get Help During Your KYC Process

Running into an issue mid-verification happens. Here are the three fastest ways to reach us while your documents are under review — each one connects to a real person on the salju188 team, not an automated response.

Team online

Live Chat Support

Open the live chat widget in the salju188 app or browser lobby. Share your account username and describe the document issue — the team can pull up your submission and advise on exactly what to resubmit.

WhatsApp Verification Help

Send your verification query via WhatsApp to the number listed on our contact page. Include your registered email so the team can match it to your pending KYC case without you having to repeat details.

Email Document Support

For cases where you need to attach a corrected file, email is the clearest channel. Use the support address on our site, subject line 'KYC Resubmission', and attach the updated image in JPG or PNG format.

Key KYC Terms Every Account Holder Should Know

New to the verification process? These definitions cover the terms you will encounter when submitting documents or checking your account status — plain language, no jargon.

01
What does KYC stand for?

KYC means Know Your Customer. It is the process where a platform confirms your identity using official documents before allowing full account access and withdrawals.

02
What is a selfie verification?

A selfie verification is a photo you take of yourself holding your ID document. It confirms the person submitting the ID is the same person who owns the account.

03
What is wallet name matching?

Wallet name matching means the name on your DANA, OVO, or GoPay account must match the name on your submitted ID exactly — this prevents unauthorised transfers between accounts.

04
What does 'pending verification' mean on my account?

Pending verification means your documents have been received and are in the review queue. Your account has limited access until the review is completed and your status updates.

05
What is document resubmission?

Document resubmission is when we ask you to upload a new version of a file — usually because the original was blurred, cropped incorrectly, or the name did not match the wallet on file.

06
What does 'verified account' status mean?

A verified account has passed all KYC checks. Withdrawals to your linked DANA, OVO, or GoPay wallet are processed normally and account limits are lifted to standard levels.

Common Questions About the Verification Process

These are the questions we hear most often from accounts in the middle of the KYC process — covering documents, timing, wallet checks and what happens if something gets rejected.

We accept the Indonesian national ID card (KTP) as the primary document. A valid passport is accepted as an alternative. Both must be current, fully visible, and not expired at the time of submission.

Hold your ID card flat against your chest so both your face and the full ID are visible. Use natural light, avoid shadows across the ID text, and make sure the photo is taken in one clear, unedited shot — no filters or cropping.

Contact our live chat team before submitting your KYC documents. We will confirm whether a minor variation is acceptable or advise you to update your wallet registration to match your ID name exactly before proceeding.

Our team reviews submissions in the order they arrive. We aim to complete each review promptly, but we do not publish a fixed time commitment — if your review is taking longer than expected, reach out via live chat with your username.

Deposits via DANA, OVO, or GoPay can be made on a pending account, but withdrawals are held until verification is complete. We recommend finishing KYC early so your first withdrawal has no delay.

We send a specific reason for the rejection — not a generic error. The message will tell you which document failed and what to fix. You can resubmit the corrected file immediately from the same verification page in your account settings.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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